Privacy Policy

We collect information you provide directly when creating an account, booking services, or contacting us. This includes your name, email address, phone number, delivery addresses, payment information, and health-related notes you share for service bookings. We also automatically collect device information, IP address, browser type, and usage data when you interact with our platform.

Your information is used to provide, maintain, and improve our healthcare services. This includes processing bookings, connecting you with healthcare professionals, facilitating payments, sending appointment confirmations and reminders, and providing customer support. We may also use anonymized data to analyze trends and improve our platform experience.

We share your relevant booking details (name, address, contact, and service notes) with the assigned healthcare professional to deliver your requested service. We do not sell your personal data to third parties. We may share information with payment processors to complete transactions, and with authorities when required by law.

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and access controls. While no system is completely secure, we continuously work to protect your information from unauthorized access, alteration, or disclosure.

Any health-related information you provide (such as service notes, reasons for visit, or medical history shared with practitioners) is treated with the highest level of confidentiality. This information is only shared with the healthcare professional assigned to your booking and is stored securely in compliance with UAE healthcare data regulations.

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how our platform is used. You can manage cookie preferences through your browser settings. Our platform does not respond to Do Not Track signals at this time.

You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting us. You may request a copy of your data, withdraw consent for non-essential data processing, or request account deletion. We will respond to such requests within 30 days.

We retain your personal information for as long as your account is active or as needed to provide services. Booking records and transaction history are retained for a minimum of 5 years as required by UAE regulations. You may request deletion of your account and associated data at any time.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and, where appropriate, via email. Your continued use of Touch after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection team at privacy@touchdubai.ae or call us at +971 50 295 1294. You may also visit our Contact page for additional support options.